Returns Policy

Returns Policy: Exchange Only

At Fortune Gems, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer exchanges under the following conditions:

Eligibility for Exchange:

• Exchange requests must be initiated within [01 day] day from the date of delivery.
• Items must be unused, unworn, and in their original condition with all tags and packaging intact.
• Exchanges are subject to availability. If the desired item is out of stock, we may offer store credit or a refund at our discretion.

Excluded Items:

• Customized or personalized items cannot be exchanged unless they arrive damaged or defective.
• Sale or clearance items are final sale and not eligible for exchange unless they are defective or damaged upon receipt.

Exchange Process:

1. Contact our customer service team at [support@fortunegems.co.in or Call at +91 9392802599] to initiate an exchange request.
2. Provide your order number and details of the item you wish to exchange.
3. Once your exchange request is approved, you will receive instructions on how to return the item.
4. Ship the item back to us in its original packaging, along with a copy of the original invoice.
5. Upon receipt and inspection of the returned item, we will process the exchange and ship the replacement item to you.

Return Shipping:

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• We recommend using a trackable shipping method and purchasing shipping insurance for the return package.

Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a replacement.
• We may require photographic evidence of the damage or defect for verification purposes.

Contact Us:

If you have any questions or concerns about our exchange policy, please contact us at [Support@fortunegems.co.in] or by phone at [+91 9392802599]. Our customer service team is here to assist you.

By making a purchase from Fortune Gems, you agree to abide by the terms and conditions of this exchange-only returns policy. We appreciate your understanding and cooperation.